Shipping Policy

Thank you for choosing EDGE Solar for your solar energy equipment needs. This Shipping Policy outlines the terms and conditions related to the shipment of your orders.

1. Shipping Locations

  • We currently ship to locations within the continental United States. We do not ship to Alaska, Hawaii, or international destinations at this time.
  • Please ensure that your shipping address is accurate and complete. We are not responsible for delays or misdeliveries caused by incorrect addresses.

2. Shipping Methods and Times

  • We offer several shipping methods, including standard ground shipping, expedited shipping, and freight shipping for larger items.
  • Shipping times vary depending on the shipping method and your location. Estimated delivery times will be provided at checkout.
  • Please note that shipping times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, or other unforeseen circumstances.

3. Shipping Costs

  • Shipping costs are calculated based on the weight, dimensions, and destination of your order.
  • Shipping costs will be displayed at checkout before you complete your purchase.
  • We may offer free shipping promotions from time to time. Check our website for current offers.

4. Order Processing Time

  • Orders are typically processed within 1-3 business days. Processing time may be longer during peak seasons or for custom orders.
  • You will receive a shipping confirmation email with tracking information once your order has been shipped.

5. Tracking Your Order

  • You can track your order using the tracking number provided in your shipping confirmation email.
  • Visit the carrier’s website (e.g., UPS, FedEx) and enter your tracking number to view the current status of your shipment.

6. Delivery and Acceptance

  • Upon delivery, please inspect your order for any damage or discrepancies.
  • If you notice any damage, please make a note of it on the delivery receipt and contact us immediately at info@edgesolar.com.
  • By accepting the delivery, you acknowledge that the order is complete and in good condition, unless otherwise noted.

7. Freight Shipping

  • Large items, such as solar panels and batteries, may require freight shipping.
  • Freight shipping may require a scheduled delivery appointment. The carrier will contact you to arrange a convenient delivery time.
  • Please ensure that you have adequate space and equipment to receive and unload freight shipments.

8. Lost or Stolen Packages

  • EDGE Solar is not responsible for lost or stolen packages.
  • If your package is lost or stolen, please contact the carrier to file a claim.
  • We will assist you in any way we can to resolve the issue.

9. Contact Us

  • If you have any questions about our Shipping Policy, please contact us at info@edgesolar.com.