Privacy Policy

Effective Date: November 8, 2025

Equipped Digital Goods and Electrical (Pty) LTD T/A EDGE (“EDGE Solar,” “we,” “us”) is committed to protecting the Personal Information (PI) of all data subjects in compliance with South Africa’s Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable legislation.

By using our website, interacting with our digital agents (such as Nova Grace, Zion Cole, or others), or utilizing our services, you consent to the practices described in this policy.

1. Our Details and Information Officer

2. Definitions

For clarity and transparency under POPIA:

• “Personal Information (PI)” means information relating to an identifiable, living natural person or an existing juristic person, including but not limited to names, contact details, identification numbers, and correspondence.

• “Processing” means any operation or activity concerning PI, including collection, storage, updating, use, sharing, or destruction.

• “Data Subject” refers to the individual or company whose PI is processed.

3. Information We Collect

We collect and process several categories of Personal Information (PI) in the ordinary course of business, including:

• Identity and Contact Data

Information such as your name, phone number, email address, company name, and physical address.
Collected through website forms, social-media messages, digital agents, and other communication channels.

• Service and Transaction Data

Information related to project enquiries, quotations, installations, Certificates of Compliance (CoC), job cards, payment records, and related documentation.
Processed through secure business systems used for project management, client service, and accounting purposes.

• Interaction and Communication Data

Transcripts, messages, or recordings generated through your interactions with our digital representatives (for example, AI-powered assistants used for client support, scheduling, or information requests).
This information is used solely to assist with enquiries, qualify leads, and arrange service appointments.

• Technical and Usage Data

Information such as IP addresses, device identifiers, browser type, website pages visited, and cookies or similar technologies.
Used for analytics, performance monitoring, and marketing optimisation, as outlined in our cookies section below.

4. Lawful Basis for Processing

We process your Personal Information lawfully and in accordance with section 11 of POPIA, based on one or more of the following grounds:

• Contractual necessity: To provide solar PV, electrical, and maintenance services.

• Legal obligation: To comply with applicable laws, including SANS regulations and record-keeping for Certificates of Compliance.

• Legitimate business interests: For internal management, lead qualification, AI-based scheduling, and client support.

• Consent: When you opt into marketing communications or voluntarily submit your details online.

5. How We Use Your Information

Your Personal Information may be processed for the following purposes:

• Service Provision: Delivering solar PV installations, electrical contracting, and maintenance services.

• Lead Qualification and Scheduling: Collecting project details, assessing requirements, and booking site visits or consultations.

• Accountability and Filing: Storing job cards, reports, and compliance documentation securely for regulatory and client reference.

• Billing and Finance: Processing quotations, invoices, and payments through secure accounting processes.

• Client Communication and Support: Following up on quotes, installations, after-sales support, and system monitoring.

6. Disclosure and Transfer of Personal Information

We do not sell or rent Personal Information. We may share your information only with trusted third-party service providers, under strict confidentiality and data-protection terms, for the following limited purposes:

• Automation and Communication Systems: To manage workflow automation, scheduling, and customer communication.

• Cloud Storage and Project Management: To securely store client files, quotations, job cards, and Certificates of Compliance.

• Financial Processing: To handle billing, invoicing, and tax compliance.

• Legal or Regulatory Authorities: When required by law, regulation, or valid request.

All service providers are contractually bound to protect your information and may only process data as instructed by us.

7. Retention and Destruction of Personal Information

We retain Personal Information only as long as necessary for operational, legal, or accounting purposes:

Upon expiry of these periods, information is securely deleted or anonymised.

8. Data Subject Rights

Under POPIA, you have the right to:

• Access – Request access to the PI we hold about you.

• Correction – Request correction of inaccurate or incomplete data.

• Deletion / Objection – Request deletion or object to processing (subject to legal retention obligations).

• Restriction – Request limited processing of your PI.

To exercise these rights, contact the Information Officer via info@edgesolar.org.za.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, track website performance, and analyse engagement.
You can control or disable cookies through your browser settings. Some features may not function correctly without cookies.

10. Data Security

We implement reasonable technical and organisational safeguards to protect Personal Information from unauthorised access, alteration, disclosure, or destruction, including:

• Encrypted connections (SSL/HTTPS)

• Role-based access controls

• Regular security reviews and system audits

• Secure backups and audit logging

11. Complaints and the Information Regulator

If you believe we have mishandled your Personal Information or not complied with POPIA, you may contact our Information Officer or lodge a complaint with the Information Regulator of South Africa:

Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: complaints.IR@justice.gov.za

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updates will be posted on this page with a revised effective date.

13. Contact Us

For questions or concerns regarding this Privacy Policy, please contact:

Information Officer: Winston Naidoo
Email: info@edgesolar.org.za
Phone: 031 007 7046
Address: Unit 14 Goshawk Park, 4 Goshawk Road, New Germany, Pinetown, 3620